Newsletter

Newsletter
 



About Us
Extenderstock.com is operated by Ewolution ApS, which is registered in Denmark with VAT number DK32768695. Ewolution ApS registered office is at Vilvordevej 3, 2920 Charlottenlund, Denmark.

Data Protection
When you use our website, you will be asked to provide certain personal information such as your contact details, credit/debit cards or other payment details. No personal data will be forwarded to any third parties. Furthermore, all data given when using your credit/debit card are sent trough a secure encrypted connection that either the payment system or we will be able to access.

Delivery
At ExtenderStock we ship world wide and use only trusted curriers to ship your order. We ship all orders using FedEx Express. However, orders going to the U.S will normally be shipped using United States Postal Service. We ship all orders within 24 hours, and you can expect delivery within 2-5 days. All customers are provided with a tracking number.

Dates for delivery are estimates only and are not guaranteed. As a general rule, we will dispatch your order on the same day as we accept your order, or the next working day if your order is placed outside of our normal working hours.

In most cases, orders will be delivered to you by special delivery, requiring a signature to confirm receipt. It is your responsibility to ensure that there is someone at the delivery address to sign for the products when delivered. Alternatively, it is your responsibility to collect the products from any postal collection depot and/or arrange an alternative delivery date if you are unavailable to sign for the products.

Orders and contracts
You shall be responsible for the accuracy of your order and for giving us any and all information necessary for us to perform the order. When you input your details via the website, you are responsible for ensuring that all information you give us is correct. Our ordering process on the web site will provide you with instructions on how to correct any input errors. We try to ensure that all details contained within the web site are as accurate as possible. On the rare occasion that there is an error, we will advise you as soon as possible and it will be corrected.

Cancellation
You have a period of 14 working days from the date of receipt of your products in which to cancel your order. The ability to cancel orders does not apply to products where the product itself or its packaging has been unsealed.

Please return the products to us with their original packaging. After cancelling your order, we will refund the purchase price (if we have already received payment). Shipping cost is usually not refunded. We may deduct from the refunded purchase price any banking charges directly incurred by us as a result of the cancellation. Shipping cost in connection to returning a product is at your own expense.

Prices and payment
We try to ensure that all prices on the website are accurate, errors may occur and prices may vary. When you place your order, the correct price will be confirmed. If you do not agree to the price, do not proceed further with your order. If we discover an error in the price of products or services you have ordered we will inform you as soon as possible and give you the option of either re-confirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be cancelled.

Faulty goods
If you discover that a product is faulty, you must notify us of the defect within 14 days of the date of delivery or within a reasonable period of time of discovery. We may ask you to return the faulty product to us for inspection before we send you a replacement. If the product is faulty, we will replace it at no additional cost. We will cover shipping cost related with returning a faulty product.

Faulty goods must be sent to:

Ewolution ApS
Vilvordevej 3
2920 Charlottenlund
DENMARK

Double refund guarantee
We are confident that you will be satisfied with the products you have ordered. If you do not see results within 6 months we will pay your money back twice. However, you must provide us with any and all information we ask for on the web site in order to qualify for a refund.

Warranty
All products come with a complete warranty ranging from 1 year to a full lifetime guarantee. The warranty will cover your product in the unlikely event it should break or become unable to use. In order to see the exact warranty, please go to the product in favor.

 

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